Actor profile

Forrester

Forrester helps business and technology leaders use customer obsession to accelerate growth and navigate change. Tracking 10 claims with 0 score-eligible sou...

Type: organization
Tracked claims: 10
Evidence-backed outcomes: 0
Sourced accuracy: provisional (0/5 score-eligible sourced outcomes needed)

Profile

Forrester helps business and technology leaders use customer obsession to accelerate growth and navigate change.

Recent claims

Global technology spend will grow by 7.8% in 2026 to reach $5.6 trillion.
Feb 2, 2026
Generative AI will displace 100,000 frontline agents from the top global contact center outsourcers in 2025.
Oct 23, 2024
More than half of large B2B transactions (US$1 million or greater) will be processed through digital self-serve channels in 2025.
Oct 22, 2024
Forty percent of highly regulated enterprises will combine data and AI governance in 2025.
Oct 22, 2024
A major high-tech vendor such as Microsoft, Oracle, Amazon, or IBM will reduce its AI infrastructure investments by 25% in 2025.
Oct 22, 2024
Rising prices will prompt brand loyalty to decline by 25% in 2025.
Oct 22, 2024
VMware's largest 2,000 customers will shrink their deployment size by an average of 40% in 2025 in favor of the cloud.
Oct 22, 2024
Three out of four firms that build aspirational agentic architectures on their own will fail by the end of 2025.
Oct 22, 2024
In 2025, 50% of businesses will enable the self-service help desk as the first-contact touchpoint.
Oct 22, 2024
Cybercrime is expected to cost $12 trillion in 2025.
Oct 1, 2024